Refund & Cancellation Policy

1. General principles

TPA29 has established a refund and cancellation policy to ensure fairness and clarity for users. Refunds will be considered according to the conditions set out below.

2. Cancellation and refund conditions

Cancellation of a booking and refunds are subject to the following conditions:

• 100%Cancel at least 14 days before the use date → 100% refund
• 50%Cancel 7–13 days before the use date → 50% refund
• —Cancel less than 7 days before the use date, or no-show → No refund

3. Rescheduling

You may request to reschedule your use date, provided you notify us at least 7 days in advance.

• Rescheduling is allowed no more than once per booking.
• Rescheduling is subject to space availability on the requested date.

4. How to cancel and request a refund

5. Contact & enquiries

If you have any questions or wish to cancel a booking and request a refund, please contact our staff.