Privacy Policy

TPA29 values the protection of our users’ personal data and adheres to the Personal Data Protection Act B.E. 2562 and international standards for handling personal data.

1. Personal data we collect

We collect personal data necessary for the provision of our services, as follows:

1.1 Registration data

• Full name
• Email
• Phone number
• Password (encrypted)

1.2 Booking data

• Date and time of booking
• Type of room or space requested
• Number of users
• Purpose of use
• Payment information (credit card, bank, QR Code)

1.3 Usage data

• Website visit history
• Booking and service usage history
• Settings and use of discount coupons
• Device and IP address information

1.4 Other data (if any)

• TPA member information (if any)
• Data for sending official documents
• Contact form response data

2. Purpose of use

We use personal data for the following purposes:

• Providing room and space booking services
• Managing payments and issuing booking documents
• Contacting and notifying you about bookings (email, SMS, in-system notifications)
• Improving and developing our services
• Sending promotions, news, and related information (with your consent)
• Verifying and preventing fraud
• Complying with applicable laws and regulations
• Analyzing usage to improve user experience

3. How we collect data

We collect personal data through the following channels:

• Information you enter in registration and booking forms
• Data from use of the website and application
• Data from cookies and tracking technologies
• Data from external service providers (e.g. banks, online payment services)
• Data from customer inquiries or support

4. Data retention and security

We have appropriate physical, technical, and administrative security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction:

• Using encryption for sensitive data
• Restricting access to authorized personnel only
• Regular data backups
• Cybersecurity protection systems
• Staff training on personal data protection

We retain personal data for as long as necessary for the stated purposes or as required by law, after which we delete or anonymize the data.

5. Disclosure of personal data

We will not sell, exchange, or transfer your personal data to third parties without your consent.

However, we may disclose personal data in the following cases:

• External service providers that assist our operations (e.g. online payment, email services) under confidentiality agreements
• Government agencies or organizations with legal authority
• When necessary to prevent or mitigate danger to life, body, or property
• When consent is given by the user
• When required by law

6. Your rights

Under the Personal Data Protection Act, you have the following rights:

• Right to be informed: To know whether your personal data is being collected, used, or disclosed.
• Right of access: To access and obtain a copy of your personal data.
• Right to rectification: To request correction of your personal data to be accurate, current, and complete.
• Right to erasure: To request deletion, destruction, or anonymization of your personal data.
• Right to restrict processing: To request restriction of collection, use, or disclosure of your personal data.
• Right to object: To object to collection, use, or disclosure of your personal data.
• Right to withdraw consent: To withdraw consent previously given.
• Right to lodge a complaint: To complain to the relevant authority if you believe data handling does not comply with the law.

To exercise these rights, please contact us using the channels provided below.

7. Cookies

We use cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device when you visit the website.

We use cookies to:

• Remember your settings
• Store login information
• Analyze website usage
• Improve user experience

You can set your browser to reject cookies, but doing so may affect some website functions.

8. Links to other sites

Our website may contain links to third-party websites. We are not responsible for the privacy or content of those sites. Please read their privacy policies before providing personal data.

9. Changes to this notice

We may update this privacy notice from time to time. We will notify users via the website or email before changes take effect. We recommend that you review this notice periodically.

10. Contact us

If you have questions, requests, or concerns about personal data protection, or wish to exercise your rights, please contact us:

11. Effective date

Effective from January 1, 2026 onwards